HPC Service Delivery Consultant This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, management tools. The main responsibility of the HPC Technical Consultant is to monitor and contributes to the achievement of contractual SLA in terms of availability, stability and performance. In a typical day as a HPC Service Delivery Consultant, you would: Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, SchedMD, … Collaborate with the Customer sysadmin and support teams Manage the customer relationship, including verbal & written communication We are looking for an experienced IT professional: With expert level knowledge and willingness to learn Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment Showing an analytical mindset Committed to deliver the service as expected by the Customer, and to meet contractual SLA Good at partnering, innovating, and continual improvement Able to speak Italian and English, with good verbal and written communication skills Your technical skills: Strong Linux system expertise, with good experience with distribution management (Red Hat, ) HA clusters Strong knowledge of HPC systems and underlying components Parallel filesystems (Lustre, GPFS, …) High-speed network (Infiniband, OmniPath, Slingshot …) DevOps: Ansible, Git, Puppet, Bash or Python scripting, … Parallel computing and development software stacks Big Data databases: Elastic/OpenSearch Monitoring tools and dashboards: Prometheus, Grafana Docker containers, Kubernetes Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building { 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. italy highperformancecompute Job: Services Job Level: TCP_04 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.