Job title: Reprographic Operator
Salary: £28,000 per annum + a 10% shift allowance
Address: London EC2N
Contract: 12-month fixed term contract, full time
Hours: 40 hours per week
Shifts: Mon-Fri between 8:30am-5:30 with a 1-hour unpaid break
Work model:Fully onsite
Williams Lea seeks a Reprographic Operator to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of this Role:
The Reprographics Operator is responsible for the effective operation of the Document Production Centre (DPC) during both the early shift (7.00am–3.30pm) and evening shift (3.30pm–11.30pm). The role involves managing workflow, delivering high-quality reprographic production, and maintaining clear and proactive communication with clients. The Reprographics Operator provides a comprehensive range of reprographic services to a diverse internal and external client base, ensuring accuracy, efficiency, and adherence to agreed deadlines and quality standards.
Key Responsibilities
1. Produce, print, finish, and deliver reprographic work in line with client and team requests
2. Meet, and where possible exceed, individual and team performance targets
3. Carry out any reasonable duties as requested by the Production Manager
4. Ensure all work requests are logged accurately, tracked, and completed in full
5. Provide accurate and timely updates to clients and customers on job progress
6. Advise clients and customers on the most appropriate and cost-effective production methods
7. Communicate all pre-booked work to the Production Manager and shift colleagues
8. Carry out quality checks on all work to ensure accuracy and adherence to standards
9. Ensure a comprehensive handover is provided at the start and end of each shift
10. Work collaboratively with colleagues to deliver the best possible outcomes for clients
11. Adhere to all departmental policies, processes, and procedures
12. Maintain a clean, tidy, and safe working environment
13. Account for all copies produced and reconcile output against metered usage where applicable
14. Provide first-line fault-finding and basic maintenance for production equipment
15. Arrange engineer call-outs and ensure all equipment faults are recorded accurately
16. Order stock and consumables as required
17. Arrange the onward distribution and delivery of completed work to clients and customers
18. Undertake document scanning on an ad hoc basis
Key Authorities
19. Quality check their own work and that of colleagues
20. Produce and release work to clients without completing the full quality control process where written client authorisation has been received (e.g. urgent or time-critical requests)
21. Resolve operational issues quickly and effectively
22. Keep clients informed of progress, delays, or issues, enabling them to take alternative action where necessary
23. Consider and apply alternative approaches to operational challenges
24. Stop production where an issue is identified with a print or scanning job
25. Prioritise workloads effectively to ensure deadlines are met
26. Handle and log customer complaints
27. Compile, prepare, and issue quotes to clients
28. Order consumables, stationery, and stock via the WL purchase order system
29. Carry out stock takes and stock audits
30. Raise purchase orders with suppliers via the WL preferred purchasing system
Quality and Operational Performance
31. Demonstrates a strong focus on quality and continuous improvement
32. Challenges existing processes constructively to enhance efficiency and service delivery
33. Works quickly, accurately, and with attention to detail
34. Ensures work is completed right first time by checking own output
35. Consistently meets agreed targets and objectives
36. Takes decisive and appropriate action to achieve results
37. Works independently and completes assigned responsibilities without supervision
38. Cooperates fully with management and supports operational goals
Client Focus
39. Builds a strong understanding of clients’ businesses, needs, and expectations
40. Takes ownership of client requests, adopting a flexible and responsive approach
41. Presents a professional image at all times
42. Treats every job as an opportunity to exceed client expectations
43. Communicates honestly regarding timescales, errors, or issues, taking responsibility where appropriate
44. Keeps clients informed of progress or problems, enabling informed decision-making
45. Provides clear options and solutions to achieve the desired outcome
46. Follows through on all commitments
Drive and Enthusiasm
47. Motivated by deadlines and achieving high standards
48. Demonstrates a proactive, positive, and energetic approach
49. Takes ownership and responsibility without needing to be prompted
50. Willing to work additional hours where required to meet client needs
51. Maintains punctual and reliable attendance
52. Represents the company positively at all times
Personal and Team Development
53. Responds positively to feedback and applies learning to improve performance
54. Keeps up to date with relevant technology, equipment, and processes
55. Demonstrates curiosity and a willingness to learn
56. Shares knowledge, skills, and experience with colleagues
57. Adopts a flexible and adaptable approach to change
Judgment
58. Considers alternative approaches and solutions when faced with challenges
59. Takes cost implications and operational impact into account
60. Identifies potential risks and escalates issues where appropriate
61. Makes decisions based on sound knowledge of procedures and available information
Effective Communication
62. Communicates clearly, concisely, and professionally, both verbally and in writing
63. Asks questions to confirm understanding
64. Uses appropriate tone and structure in all communications
65. Remains calm and confident when dealing with difficult or upset individuals
66. Listens actively and responds sensitively to others
67. Demonstrates an awareness of body language and communication style
Planning and Organising
68. Takes a structured and methodical approach to work
69. Prioritises tasks effectively to meet deadlines
70. Accurately estimates time requirements and manages workloads
71. Maintains an organised and tidy work environment
72. Monitors progress and identifies potential issues in advance
73. Escalates concerns promptly where deadlines are at risk
74. Manages multiple tasks simultaneously and sees work through to completion
Team Working
75. Works collaboratively and supports team objectives
76. Seeks assistance when required and supports colleagues when needed
77. Shares information openly and constructively
78. Remains flexible to accommodate team requirements
79. Treats internal colleagues as customers
80. Contributes positively to team morale and culture
Technical / Professional Skills
81. Demonstrates strong technical knowledge relevant to reprographics operations
82. Solves problems using sound technical judgement
83. Has a thorough understanding of relevant systems, procedures, software, and equipment
84. Applies technical knowledge effectively across a range of situations
85. Contributes to the development and improvement of work processes
Person Specification
Essential Skills
86. Previous reprographics experience
87. Ability to work effectively under pressure
88. Strong PC literacy
89. Ability to manage difficult situations appropriately
90. Ability to work independently and use own initiative
Desirable Skills
91. Positive, willing, and enthusiastic attitude
92. Confident communicator with strong written and verbal skills
93. Flexible and adaptable approach
Personal Attributes
94. Strong customer service focus
95. Proven team player
96. High standard of personal presentation
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
97. 25 days holiday, plus bank holidays(pro-rata for part time roles)
98. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
99. Life Assurance
100. Private Medical Insurance
101. Dental Insurance
102. Health Assessments
103. Cycle-to-work scheme
104. Discounted gym memberships
105. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.