Job Description
Reporting to the ITSM Manager, the role is accountable for the design, operation, management and maintenance of the IT CMDB, Service Catalogue, Service Pipeline and overall Service Portfolio, responsible for onboarding new services, updating live services and retiring discontinued services, and the control and development of IT assets and configuration items required to deliver excellent IT services, to ensure accurate, consistent, reliable information regarding service assets, configuration items and both live and upcoming services are available to IT stakeholders as and when required.
The role is responsible for the following areas:
* Work with the ITSM Manager to design and develop the asset and configuration operating model including clear process and tools that support accurate recording and tracking.
* Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue
* Day to day identification, control, management and protection of assets throughout their life cycle including software licences.
* Day to day identification, control, record, report, audit and verify services and other configuration items.
* Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue.
* Product ownership of the Certero asset & configuration management system
* Changes to the assets, configuration items and services to meet ongoing business demands.
* Delivering continuous service improvement across managed practices.
* Support Procurement and Finance areas in the management of IT suppliers and finances.
* 5 Years'+ experience in ITIL aligned IT Service Management.3 years'+ experience in Service Asset, Configuration and/or Catalogue/Portfolio Management.
* Demonstrable experience of developing and maintaining an asset and configuration strategy.
* Demonstrable experience of developing and maintaining a CMDB and/or Service Catalogue or Portfolio.
* Proficiency with asset management tools. Experience with Certero is desirable.
* Proficiency with ITSM platforms (ServiceNow, Hornbill, JSM, Ivanti, Cherwell, etc.) to manage CMDB, CIs, Catalogues and Portfolios.