Job Description
Own customer outcomes and relationships in-region and turn deployments into durable revenue. You’ll be the in-market leader who compresses time-to-live, lifts CSAT, and grows our payments footprint across region by driving clean cutovers, rapid stabilization, and disciplined adoption. You’ll run point with enterprise stakeholders, convert customer feedback into executable work, and ensure commitments are met.
Responsibilities
* Orchestrate end-to-end go-lives: readiness, cutover, hypercare, and stabilization for key customers.
* Drive customer enablement (playbooks, training, SOPs) and reduce time-to-value.
* Act as the primary regional point of contact for Oracle Payments, coordinating issue ingress, rapid triage, and closure.
* Drive process improvements aimed at driving stability and scalability,
* Run weekly exec-level comms, unblock issues, and manage risk.
* Lead incident triage and escalations; ensure SLAs and comms land.
* Translate customer communications into product ready tickets and roadmap inputs.
* Support Sales with pre-sales discovery, solution shaping, and references.
* Coordinate CABs/SIGS/feedback loops.
* Track overall customer health in-region.
We are looking for a candidate with solid experience and knowledge of Payments technology.
Qualifications
Career Level - IC4
Required Skills
* Accounts Management
* Communication Skills
* Csat
* Customer Retention Techniques
* Deployments
* Enterprise Technology
* Feedback Management
* Payments
* Presentation Skills
* Project Management
* Service Level Management
* Success Initiatives
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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