Our Normanton-based E-Commerce team has an exciting opportunity available for a Helpdesk Advisor to join them. The role of E-Commerce Helpdesk Administrator is perfect for candidates looking to develop a career in online commerce over time. The successful candidate will be exposed to all aspects of the department to gain a broad understanding of the business's development in E-Commerce. The primary purpose of this role is to provide comprehensive E-Commerce support for both internal and external users across all Group E-Commerce sites.
Summary of Role Responsibilities
1. Provide customer service regarding ecommerce/website issues to internal and external parties.
2. Interact with website users via email and phone.
3. Liaise with other departments and stakeholders to resolve queries.
4. Work to deadlines and targets to ensure quick turnaround for users.
5. Take ownership of tasks and work as part of a team.
What we are looking for:
1. Experience in roles requiring problem solving and working to deadlines.
2. Understanding of social media and its implications for E-Commerce.
3. Strong knowledge of customer service and delivering the service customers expect.
4. Experience in customer service, switchboard, or public interaction.
5. Experience with all aspects of e-commerce, including Google Analytics, SEO, PPC; training and mentoring will be provided to develop in these areas.
6. A willingness to learn, adapt, and develop a career in E-Commerce/online over time.
7. Strong verbal and written communication skills.
8. A proactive, 'can do' attitude.
9. A self-starter who enjoys problem solving and working to deadlines.
10. An interest in E-Commerce, online trading, and web-related activities.
The Company
evo - a powerhouse of brands.
evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralized distribution network with centers across the UK and Ireland, supported by regional cross-dock sites. Our logistics platform includes hundreds of our own delivery vehicles, ensuring efficient delivery of essential goods nationwide.
We recognize that our people are at the heart of our culture here at Evo, and we are proud to employ over 2,000 people across our industry-leading brands:
* VOW Wholesale
* VOW Ireland
* Banner
* Complete
* Premvan
* Truline
* Staples
The Benefits
* Flexible working
* Pension contributions
* Cycle to work scheme
* Employee Assistance Programme
* State-of-the-art IT equipment
* Volunteer days
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