· 25 days annual leave + 8 Bank Holidays.
· Company pension scheme
· Employee referral programme
· Working Pattern and applicable rotas
· Annual bonus potential of £16,000
· Manufacturer training
JOB PURPOSE
Department/Business/Location:
Workshop
Reports to:
Workshop Controller and Aftersales Manager
Direct Reports:
N/A
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
1. Carry out repairs and servicing to the highest standards and to the appropriate specification.
2. Where instructed, use diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.
3. Ensure full understanding of latest technology introduced on the vehicle range and undertake training on how to diagnose and repair faults on them.
4. Ensure all work is carried out observing safe working practices of self and others.
5. Adhere to manufacturer and dealer quality standards.
6. Liaise and seek advice from colleagues and supervisors where necessary to meet deadlines and repair and quality standards.
7. Complete relevant service documentation (electronic job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
8. Complete high quality vehicle health checks and videos in a timely manner.
9. Ensure that workshop health & safety and housekeeping standards are always maintained including the use of special and personal tools.
10. Continue your professional development through the manufacturer training pathways available including Hybrid and BEV technologies.
Skills & Requirements
1. Competency in numeracy, literacy and IT.
2. Energy and enthusiasm.
Experience
1. Manufacturer training and qualifications.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
1. We Treasure our people and our customers
2. We challenge ourselves to grow & improve
3. We grab responsibility
4. We run in the same direction as one team
5. We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
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