Do you have a natural team leader ability and ready to take the next step in your career? Our client is looking for someone to come in and nurture, lead and grow one of their customer service/sales teams. If you are looking for an exciting opportunity with a modern, forward thinking client and come from a customer led industry we want to hear from you!
Job Title: Customer Support Team Leader (Travel and Accommodation)
Location: Exeter
Salary: £32,000
Hours: Monday-Friday 8:45am-5:30pm
Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (plus Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a company wide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing, accommodation industry and the opportunity for world travel.
The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
The Role: As a Customer Support Team Leader, you will be an integral part of a busy operations team. Delivering flexible housing solutions to clients and guests. You'll combine hands-on service with outstanding team leadership. If you have resilience, drive, ambition and are passionate about developing your team this is the role for you!
Key Duties:
Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients.
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues
Meet and exceed KPI'S and revenue targets while supporting company procedures
The Candidate:
A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality
TO APPLY: If this sounds like a role you could thrive in please apply online, email (url removed) or call Vicky on (phone number removed)
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