Assistant Store Manager role at JD Sports Fashion
Established in 1981 with a single store in the Northwest of England, JD Sports Fashion is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. This description retains the original focus on leadership, store operations, sales targets, and development of staff.
Overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
* Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales target; drive KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure training for new colleagues; ensure employee engagement results meet benchmarks; assist in keeping operational costs within budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
* Passion for retail & hold a good understanding of the latest trends and competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail & commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: quarterly discretionary bonus schemes; company discount of 30% off a large number of products in-store and online; exclusive deals and discounts from retail and hospitality partners; access to digital health and well-being services; health cash plans; a range of internal development courses and apprenticeships; life assurance; discounted gym memberships; access to colleague networks and volunteer opportunities; JD Foundation engagement; and related benefits.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
#J-18808-Ljbffr