Senior Receptionist – Private Healthcare GP Services, at The Wilmslow Hospital
1. Location: Wilmslow, Cheshire.
2. Hours: Full-time, 37.5 hours per week. Monday to Friday
3. Shifts: Rotating between early and late shifts. 7:45 am to 7:15pm service hours.
4. Contract: Permanent
5. Salary: Band 3.
6. Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more
Interview Date. Monday 16th February.
We are now seeking an experienced Senior Receptionist to join our Front Desk team, working alongside two other Receptionists in a highly professional, patient-focused setting. Wilmslow Hospital is an exclusive private patient facility within HCA Healthcare UK, delivering outstanding care in a calm, discreet, and welcoming environment. Our Front Desk team plays a critical role in shaping the patient experience, acting as the first point of contact for our private patients and ensuring a seamless journey throughout their visit. Your role is stand alone as you will be responsible for the GP services. There will be a high level of autonomy in this position, requiring senior reception experience.
What you’ll do:
7. Meet and greet private patients with warmth, professionalism, and discretion
8. Act as the first point of contact for private patient GP appointments.
9. Manage and oversee the end-to-end private patient experience
10. Maintain accurate patient records and databases, ensuring confidentiality at all times
11. Proactively support referrals and liaise with clinicians and internal departments
12. Coordinate specimen collection and engage with laboratory services
13. Liaise with external labs and ensure timely follow-up and communication
14. Manage private patient billing, payments, and related administrative processes
15. Carry out extensive administrative duties including appointment scheduling, correspondence, and record management
16. Support the wider Front Desk team to ensure smooth, efficient daily operations, cleanliness and presentation of the private hospital front of house area. First impressions to our private patients matter.
17. Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.
What You Will Bring
18. Previous front-of-house or receptionist experience within a health centre
front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.
19. A strong commitment to delivering five-star customer service
20. Excellent organisational skills with a high level of attention to detail
21. Confidence using administrative systems and patient databases
22. Strong communication and interpersonal skills
23. A calm, professional approach in a fast-paced environment
24. The ability to handle sensitive information with discretion and confidentiality
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you’ll be eligible for:
25. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
26. Private Healthcare Insurance for treatment at our leading hospitals.
27. Private pension contribution which increases with length of service.
28. Season Ticket Loan and Cycle to Work scheme.
29. Group Life Assurance from day one.
30. Critical illness cover.
31. Enhanced Maternity and Paternity pay.
32. Corporate staff discount for all facilities including Maternity packages at The Portland.
33. Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
34. Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
35. Unique and Individual: We recognise and value everyone as unique and individual
36. Kindness and compassion: We treat people with kindness and compassion
37. Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
38. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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