Job Title: Hire Controller
Location: Bolton
Hours: Monday – Friday, 08:00 – 17:30 (1 Lunch)
Salary: Up to £34,000 per year (dependent on experience)
Benefits:
* Company pension
* 20 days holidays + bank holidays
* Retail discounts & employee recognition awards
* Life assurance
* 24/7 employee assistance programme
About the Role:
Customer Service – It’s a People Thing
Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast‑paced environment where no two days are the same? If so, this opportunity could be a great fit.
As a Hire Controller, you’ll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you’ll support customers with their on‑site service requirements – such as welfare units, portable sanitation, fencing, and other site equipment – guiding them through the full hire process from enquiry to off‑hire and follow‑up.
You’ll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.
Key Responsibilities:
* Handle inbound hire enquiries via phone, email, and online channels
* Manage the full hire lifecycle from initial enquiry to off‑hire and feedback
* Build and maintain strong, long‑term customer relationships
* Identify opportunities to maximise hire revenue and upsell additional services
* Liaise with internal teams to coordinate deliveries, collections, and service schedules
* Resolve customer queries and issues efficiently and professionally
* Maintain accurate records and ensure high standards of service delivery
About You:
* Previous experience in a customer service, hire desk, or sales support role
* Confident managing inbound enquiries and processing orders
* Experience within construction, site services, or the hire sector is advantageous
* Strong communication and relationship‑building skills
* Able to work independently and collaboratively within a team
* Highly organised with the ability to manage multiple priorities
* Comfortable using Microsoft Office and learning new systems
* Proactive, adaptable, and customer‑focused in your approach
About the Opportunity:
You’ll be joining a busy and supportive environment within a well‑established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast‑moving, customer‑focused role, where no two days are the same.
The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.
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