My client is a leading pump manufacturer who are on the lookout for a Technical support technician, If you’re a proactive problem-solver who enjoys helping customers and improving service standards, then this is the role for you.
Technical Support Technician
Permanent
35 hours per week
Henley-On-Thames
Technical Support Technician
Key Responsibilities:
Respond to customer enquiries across phone and digital channels, offering technical guidance and product advice.
Diagnose product and system issues, arranging service agent visits when required and updating CRM records accurately.
Maintain strong product knowledge and support authorised service agents to ensure high service standards.
Process spare parts orders, monitor customer concerns, and report emerging trends to management.
Participate in team projects and contribute to continuous improvement across processes and communication.
Technical Support Technician
Essential Experience/Skills/Qualifications
Previous experience in a customer support or technical support role.
Strong verbal and written communication skills with excellent customer service ability.
Confident decision-maker who remains calm under pressure and maintains attention to detail.
Analytical mindset with the ability to interpret information, solve problems, and follow issues through to completion.
Reliable, self-motivated team player with a flexible approach and positive attitude during change or challenges.
If you feel you’re a good fit for this position, please click ‘apply