Main area Digestive Diseases, Urology and General Surgery Services L3 Grade Band 2 Contract Permanent: This post includes working across sites. James Cook University Hospital and Redcar Primary Hospital. Hours Full time - 37.5 hours per week Job ref 328-DUG-7048780
Employer South Tees Hospitals NHS Foundation Trust Employer type NHS Site The James Cook University Hospital Town Middlesbrough Salary £24,169 per annum (pro rata) Salary period Yearly Closing 13/05/2025 23:59
Band 2
Job overview
An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.
With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.
Based at The James Cook University Hospital, Middlesbrough you will play a pivotal role at the start of our patient’s journey as you will be the first point of contact for our patients.
Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.
You’ll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you’ll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.
Main duties of the job
The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.
The Endoscopy Administration Assistant will provide a comprehensive, effective and professional administrative support within the administrative and clerical function of the Endoscopy Service.
The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. you will manage patient attendance and update of e-Camis or Medilogik computer systems highlighting patient non-attendance/outcome of appointments so the patient can continue on their treatment pathway.
Coordinating management of patient health records for appropriate clinic/endoscopy lists you'll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians.
This vacancy will close once sufficient applications have been received.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions
· Your Leadership Impact
· Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person specification
Knowledge and Skills
* Excellent Communication and Interpersonal skills
* Understanding of clerical processes
* Efficient and accurate word processing skills
* Experience in a clinical setting
* Knowledge of hospital patient administration system
Qualifications and Training
* GCSE’s English and Maths A-C or equivalent qualification or equivalent work experience
* NVQ 2 in Business Administration or equivalent experience or equivalent work experience.
Experience
* • Experience of providing high levels of efficient and accurate customer care
* Knowledge of Office and Outlook, including word, excel, e-mail and internet
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer,we are here to support you.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
IMPORTANT-Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.
This document provides detailed advice regarding the completion of your application form.
The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.
As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The refereesMUSTbe a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.
Employer certification / accreditation badges
Application numbers
Please note that this vacancy will close when we receive sufficient completed applications.
Name Laura Bothwell Job title Gastroenterology Resource Coordinator Email address laura.bothwell@nhs.net Telephone number 01642 850850
If you have problems applying, contact
Address The Recruitment Team
The Murray Building
The James Cook University Hospital
TS4 3BW
Telephone 01642 850850, ext. 57396
#J-18808-Ljbffr