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Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions. You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy. As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads.
Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team. While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians. Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers.
Candidate Requirements
* Network Troubleshooting (Hardware & Topology, TCP/IP)
* Understanding of Client/Server Applications
* Desktop OS Installations & configuration
* Hardware troubleshooting
* Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OS
* Microsoft Office to (especially Outlook)
* Administration of Windows Server (especially Active Directory and Group Policy)
* Configuring and installing routers & firewalls
* Exposure to ESS-SIMS beneficial
* Mature and professional attitude towards working in a sensitive educational environment
* Ability to work both within a team and be self-motivated
* Logical approach to challenges
* Able to manage multiple tasks effectively and deliver within specified time frames
* Highly technical but customer focused
* Must be presentable and personable
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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