The Role
This role will be based in Information Technology Services (ITS), we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azzure Data Factory, Integrations, API’s, Oracle Technologies and SQL.
The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate.
The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University’s systems, and third party provided software both hosted on premise and cloud based.
In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university.
You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners.
To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development ioh@aber.ac.uk.
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.
Appointments are normally made within 4 - 8 weeks of the closing date.
What you’ll do
This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.
Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials.
CRM Development and Integration
* Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions.
* Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations.
* Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint.
* Work with and train other systems developers to agree data structures and user interfaces.
* Develop, test, document and support form integrations providing controlled data query and data input functionality.
* Knowledge of performing data integrations with Oracle technologies.
* Awareness of the bilingual nature for creating data input forms and reports.
* Develop additional web functionality using Oracle APEX.
* Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems.
* Develop data migration strategies and support the transition to new systems.
* Responsible for taking forward new initiatives and ensuring best practice.
* Line management of the Project Support Officer and a System Analyst / Developer.
* Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities.
* Coordinate delivery of own and reports’ work with other teams across the University.
* To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members.
* Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment.
Staff Management
Technology Leadership
* To keep up to date with developments around the University’s core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems.
* To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business.
* To support and input into business cases for new digital initiatives for university committees and Executive team.
* Participate in the development and implementation of annual operational plans for the team.
* Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter.
* Assist in developing training materials and delivering user training to support these systems.
* Liaise with external suppliers such as Gecko Engage and external consultants.
* To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current.
Project Delivery
* Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer.
* To ensure effective project management is in place for all their and their reports’ initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University’s requirements.
* To establish and ensure that all their IT application development projects are delivered to the required standards.
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