Full time: 35 Hours per week
We consider all types of flexibility, including locations, hours and working patterns.
SME Team Manager
Location: Victory House, Brighton
Permanent Contract
Salary: £50,000 - £55,000
We make health happen
At Bupa, we’re passionate about delivering exceptional customer experiences and driving commercial success. You’ll have the opportunity to work on strategic initiatives that make a real impact on our customers and partners.
How You’ll Help Us Make Health Happen
* Develop and lead the team in enhancing PPA broker relationships, creating opportunities to grow and retain the portfolio.
* To meet and exceed team and individual new business and retention targets, within compliance and relevant legislation.
* Lead larger or more complex sales negotiations with brokers and support the team with their negotiations.
* Apply a commercial lens to the PPA arrangements, ensuring continuous profitable growth.
* Collaborate with colleagues in other business areas to support and drive joint commercial goals.
* Handle escalated queries and problems effectively, ensuring strong outcomes for Bupa, broker and customer.
* Oversee and manage team’s sales performance via data and insights, including regular use and updating of Salesforce.
* Conduct regular 1:1’s for team members to support continuous learning and provide an outstanding sales experience to our customers/brokers. Provide regular and ad-hoc feedback and lead on resolving performance-related issues where required.
* Manage talent and succession plans to ensure resources are at a level and skill to deliver the customer requirements.
* Be a subject matter expert on our product suite, leveraging this to educate and guide the team and brokers on Bupa Global products.
* Ensure familiarity and compliance with all regulatory requirements that fall within the remit of this role, consistently driving good and fair customer outcomes.
Key Skills / Qualifications Needed For This Role
* A Sales manager with knowledge of the global health insurance market, or relevant transferable skills.
* Experience of intermediary distribution with the ability to conduct B2B negotiations at a senior level.
* A track record of achieving team targets and KPIs.
* High level of knowledge of Bupa Global’s products and sales systems and procedures.
* Excellent sales skills, interpersonal and communication skills with emphasis on developing people to achieve successful outcomes.
* Strong work ethic, ability to multitask and work under pressure while maintaining high quality of work.
* Strong team player with the ability to collaborate across a wide range of internal and external stakeholders, including stakeholders at different levels of seniority.
* Role-model skills and behaviours, providing excellent customer service and quality against department KPIs.
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa medical insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym available.
* Various other benefits and online discounts.
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
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