Description
The job itself
We are excited to be able to offer the opportunity to join the Libraries and East Riding Council's Customer Services working as a Customer Advisor based at the Haltemprice Library and Customer Services Centre in Anlaby.
We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:
Generous leave entitlement
Access to employer pension scheme
Reduced cost membership at our Leisure Centres
Shop and Save discounts at a variety of local shops
What you will be doing:
You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self-service information facilities, and promotion of our Health Agenda. You will also support activities within the centre such as childrens activities like Bounce and Rhyme and Adult groups.
About you:
We are looking for a friendly and confident individual with excellent customer care and organisational skills.
You're someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.
You will have excellent communication skills and have an enthusiastic approach to delivering good customer service. This is a challenging and demanding role, and full training will be given.
This job would suit someone with experience of working with the public and answering telephone enquiries.
The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.
Applicants will be required to provide evidence of qualifications if short-listed for interview.
Interviewees will be required to complete a digital skills test as part of the interview process.
The successful applicant will require a Basic DBS check
Days of work:
Post 1: Hours per week: 30.5 hours
Week One: Monday 9:30 - 6:45, Tuesday: 12:45 - 5:45, Thursday 9:30 - 5:45, Friday 9:00 - 4:45 (28.75hrs)
Week Two: Tuesday 10:30 - 5:30, Wednesday: 10:00 - 5:15, Thursday: 9:00 5:45, Friday 9:00 - 4:45, Saturday 9:15 - 2:45 (32:25hrs)
Post 2: Hours per week: 28 hours
Week One: Tuesday 9:30 - 5:45, Wednesday: 9:30 - 4:15, Friday 10:15 - 4:15, Saturday 9:15 - 12:30 -(22.75hrs)
Week Two: Monday 10:30 - 6:45, Tuesday: 9:00 - 5:00, Wednesday 9:00-5:30, Thursday 9:30 - 1:30, Friday 10:00 - 4:30 (33:25hrs)
When completing the supporting statement within the application form, please ensure you reference with examples all the points detailed on the essential criteria of the employee specification, otherwise you may not be shortlisted for an interview.