We are looking for a full time Night Supervisor to join our night reception team. Shifts are usually 11pm - 8am and some weekend working will be involved. This is a full time role working 5 nights per week.
Whatley Manor Hotel and Spa is a luxury 5* hotel that operates like a house and feels like a home. Less than 30 minutes from Chippenham, Stroud, Tetbury and Cirencester, we are commutable from many locations in Gloucestershire, Wiltshire, Bath & Bristol. This beautifully restored 18th century manor house hotel and spa offers a grown up getaway in the heart of the Cotswolds. Set in 12 acres of beautifully kept gardens, we have 23 individually decorated rooms and suites and a range of dining options including our Michelin starred restaurant 'The Dining Room' and Grey's, Whatley's answer to casual dining. We also have conference facilities, Aquarias spa and gym and our very own 40 seat cinema
We are AA 5 red star Inspectors Choice Hotel with 4 AA rosettes and are a proud member of the Pride of Britain collection.
Accolades:
Since opening in 2003 we have won many awards for the spa and fine dining. We have retained our 5 bubble rating in the Good Spa Guide. We are leaders in sustainable hospitality, with notable achievements such as a Catey Sustainable business award. We are silver certificated through EarthCheck.
To find out more about us, please see In particular, do watch our 'hotel film' and check out our sustainability story.
The role:
As Night Supervisor, you will have responsibility for staff working during the night; you will ensure guest comfort, safety and security. The Night Supervisor will complete a night audit procedure before handing over to the next day's staff.
Skills and experience required of our Night Supervisor:
* Having worked in a customer service role
* Understanding and ability to provide the service delivery expected by clients of a 5 star hotel
* Excellent standard of spoken English
* Knowledge of IT systems is a must
* Clean full driving licence
* Flexibility and adaptability
* An eye for detail
* Immaculate presentation and a ready smile
Full training will be given in our systems, security and front of house procedures.
Benefits - As Night Supervisor, you will enjoy a competitive salary, workplace pension scheme, hotel discounts on room rates and food and beverage, discounts at other Pride of Britain properties, complimentary use of our spa and gym, extra service related holidays, long service awards, employee assistance scheme, free meals on duty, uniform and free parking. An opportunity to work in a stunning property in a beautiful location that offers great training and career prospects. We also enjoy paid birthday leave.
Please note: We are a Disability Confident committed employer.
In line with the Asylum & Immigration Act all applicants must be eligible to live and work in the UK.
Job Types: Full-time, Permanent
Benefits:
* Additional leave
* Bereavement leave
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site gym
* On-site parking
* Referral programme
* Relocation assistance
* Store discount
Experience:
* 5 star hotel: 1 year (preferred)
* Night Supervisory or management: 1 year (preferred)
Work Location: In person