Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
The essence of the role is to offer an impeccable level of service via telephone support to our new and existing customers. Depending on the type of professional therapist you are, we can offer membership and insurance packages, which give confidence and peace of mind at low cost. With core beauty industry knowledge and support, ABT is considered a market leader, delivering exceptional customer service.
Whether you have some or no insurance experience, we are looking for people with an attention to detail, able to take care in the accuracy of the work they do and having the confidence to speak to customers over the telephone, clearly and professionally. The role entails dealing with enquiries both verbally and in writing, recording customer information on computer systems, creating and issuing insurance documentation, taking payments, as well as creating relevant membership details.
So, if you are you enthusiastic about helping people get the support they need to succeed, we are looking for individuals ready to take that step, to support the growth and success of our company.
As part of our team, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden & ABT. From handling all aspects of their insurance journey, you'll ensure that each customer's needs are met with the right coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.
What you'll do
1. Works with senior members of the team to ensure Team objectives are achieved
2. Participates in team meetings as required
3. Work alongside team members on assigned work and projects
4. Create clear and concise client records and documentation, to a high standard of accuracy
5. Assist in responses to market and third-party queries as appropriate
6. Respond to telephone calls within three rings in a professional manner
7. Take responsibility for data entry, processing of premiums and collection of funds from clients
8. Make outgoing prospecting calls where necessary
9. Work within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
10. Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis
11. Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
12. Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
13. Adhere to company policies and procedures and obtains all authorisation necessary
14. Actively undertake personal development to ensure up to date knowledge and understanding of best practice
15. Ongoing growth of knowledge and appreciation for the specific nature of the markets, qualifications and standards the role requires, be that beauty, complementary, holistic or psychological disciplines
16. Undertake all compulsory regulatory training modules in a timely way
Who we're looking for
17. A determination and willingness to learn about insurance process and the relevant markets
18. Ability to work well as part of an open and collaborative team
19. Organised with attention to detail
20. Past experience and Insurance knowledge is not essential and training will be provided. However, it would be helpful to have some knowledge of what the role entails
21. Confidence to work with others and provide a supporting role to the team.
22. Computer literate with skills in basic software (e.g. Outlook, Microsoft Excel, Word etc.)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
23. Our successes have all come from someone brave enough to try something new
24. We support each other in the small everyday moments and the bigger challenges
25. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent