We have an exciting new vacancy for a Credit Controller to join the Commercial team within our Finance Department.
As a Credit Controller you will be responsible for contacting customers for payments, resolving account and invoicing queries, and collaborating with internal teams to ensure accurate account management.
The role includes processing payments, managing credit stops, monitoring EDI transmissions, and completing account reconciliations.
The successful candidate will have strong communication skills, attention to detail, and confidence in telephone-based collections. While credit control experience is beneficial, full training is provided for candidates who are organised, customer‑focused, and eager to learn.
Your responsibilities as a Credit Controller will be:
* Requesting payment of debt by telephone, email and letter
* Resolving queries raised by customers
* Liaising with the Sales Team to resolve any issues and queries regarding invoicing and account set up
* Liaising with the Cash Team to provide missing allocation details
* Liaising with the Sales Ledger Team to update account changes
* Providing monthly reports to the Sales Team on the payment status of their accounts
* Processing credit card and purchasing card payments
* Placing the account on and/or off credit stop
* Processing bad debts as per written procedure
* Attend implementation meetings for new customers to ensure the correct account set up
* Be responsible for improving processes and implementing streamlining enhancements.
* To ensure that all Advanced Shipping Notices and invoices are transmitted successfully via EDI.
* Investigate any EDI failures daily and resolving them to meet strict time parameters.
* Account reconciliations to ensure all documents are actioned.
About you
* Previous experience within Credit Control role is desirable but not essential as full training will be provided
* Demonstrate a passion for customer service with the ability to build long lasting relationships
* Demonstrate a high level of accuracy and attention to detail
* You will have a positive and professional attitude towards your work
* Excellent communication skills both written and verbal
* Enthusiasm and drive to learn
* Excellent time management and organisational skills with emphasis on prioritisation
* You will be IT literate with a sound knowledge of Microsoft Office & Outlook
* Flourish within an environment where you have the ability to work both as part of team and individually
* Confident in telephone work and cash collection
About us
We're Commercial – a purpose-driven, people-first organisation that's on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn't just the numbers – it's the people, the culture we've built, and the innovative spirit that drives us forward.
As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.
We're proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.
And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you'll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.
Our BenefitsWe believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you'll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here's what you can look forward to:
* A base salary of up to £27,448 per annum
* Hybrid working structure with the flexibility to work from home for part of the week
* A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
* An enhanced family leave package to support you and your growing family
* Life Assurance, offering peace of mind with cover equivalent to four times your salary
* Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
* Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
* Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more
Training and Development
At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we'll support you every step of the way by offering training and development opportunities for career growth.
Diversity & Inclusion
At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.
We're proud to stand beside one another through life's ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.
We hire people, not checklists. So even if you don't tick every box in the job description, we'd still love to hear from you. Your potential, passion and perspective might be exactly what we're looking for
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.
To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy
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Location
Cheltenham (Hybrid)
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Department
Finance
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Employment Type
Permanent Full-Time
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Minimum Experience
Mid-level
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Compensation
£27,448
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