Job Details: Customer Service Advisor PES Maternity Cover
Full details of the job.
Vacancy Name: Customer Service Advisor PES Maternity Cover
Vacancy No: VN426
Employment Type: Contract
Business Name: PayPoint Network Ltd
Location: Welwyn Garden City, AL7 1EL
Contract Duration: 12 month fixed term
Salary: £22,700
Working Hours: Monday - Friday 8am - 4pm
We are passionate about our customers and retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customers who use “The Payment Exception Service.” This service is a way for people who do not have a bank account to collect benefit or pension payments from the DWP. If you are customer-focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.
What will you be doing?
You will be listening, empathising, and finding solutions to the problems and challenges faced by our customers every day. You will be managing queries via email, calls, and audio messages.
What would we like from you?
1. The ability to handle challenging and difficult conversations with customers
2. Excellent communication and empathy skills with the ability to build rapport quickly over the phone
3. Excellent customer service skills
4. Great resilience
5. Experience using Microsoft products such as Outlook and Excel
6. Good listener
7. Provide the right solutions to customers
8. Someone who really wants to make a difference
9. Flexibility – you may be asked to cover some extra shifts
10. Consistently deliver customer service targets and service standards targets
It would be great if you already have…
Experience working in a customer-focused role where you have previously worked with extremely vulnerable people.
What can we do for you?
You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.
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