Make a Difference When It Matters Most
Are you a compassionate communicator with a passion for supporting families through some of their most difficult moments? Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is seeking a Family Liaison Officer to provide vital support to families and significant others following serious incidents involving our services.
As a Family Liaison Officer, You Will
* Be the main point of contact for families during investigations.
* Provide sensitive, respectful, and professional support to bereaved or distressed individuals.
* Guide families through the investigation process, ensuring clear and compassionate communication.
* Liaise with clinical teams, investigators, and external stakeholders.
* Develop case studies, training materials, and reports to support learning and service improvement.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to supporting and creating a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP, we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.
For further details or informal visits, contact:
Name: Jo Collins
Job title: Deputy Head of Patient and Carer Experience
Email: jo.collins5@nhs.net
Pre-interview conversations are welcome; please email to arrange.
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