An exciting opportunity has arisen to join the IT Operations team in Cabot, Kings Hill as a Network Voce Specialist. This is a permanent role. It is a hybrid position with travel to Kings Hill required and some European travel. Role Purpose The role sits within the IT Operations area, and the right candidate would be an experienced voice solutions engineer with high level of relevant technical expertise. This role operates across both projects and operational activities. Facing off to project managers and senior stakeholders to accurately capture requirements and propose technology solutions to deliver business outcomes. For project activities in delivery this individual will work closely with either third parties on in house resources to ensure compliance with agreed design, standards and governance to facilitate acceptance into formal service. They will also provide a high level of expertise in the diagnosis and resolution of complex technical challenges, problems or major incidents. This is a customer facing role and the successful candidates will need to build a relationship with business colleagues to capture business requirements and needs to translate these into design proposals which are then delivered into service. Key Accountabilities & Responsibilities · Provide the technical delivery and design support for projects, and complex voice / telephony changes. · Participate in design and solutioning activities, commissioning of design / delivery work from third party suppliers and the quality assurance and acceptance into service of third party delivered work. · Has strategic awareness and proposes robust solutions which can be reused to quickly meet project timescales. · Maintains currency - follows key vendor roadmaps and industry trends to anticipate and plan for upcoming changes, security updates, new features and evolving best practice and incorporating these into project proposals. · Ensures that all designs are robust, compliant with relevant standards and design principles whilst satisfying Infosec requirements. · Play a key role in the diagnosis and resolution of high impact, or technically challenging problems, in close coordination with IT operations colleagues. · Is diligent in determining the root cause of problems / issues and driving resolution to address the cause rather than the symptom. · Supports audit and compliance activity e.g. Finance / ISO27001 / Sarbanes-Oxley / NIST and Client audits. · To be available for "out-of-hours" work to support delivery of planned activities / changes. · Client audits. · To be available for "out-of-hours" work to support delivery of planned activities / changes. · Good communicator able to converse confidently with colleagues across the business with different levels of technical expertise and uses this skill to accurately capture project requirements and drive a consensus. · Builds and maintains strong relationships with colleagues, internal stake holders and third parties and is able to leverage these relationships to meet project outcomes. · Creates and maintains robust plans and schedules and ensures delivery on commitments. · Creates an environment where Continuous Service Improvement (CSI) is championed and used to drive performance, security, reliability and process improvements etc. · Puts security at the heart of the solutions created ensuring all proposals are fully compliant with Infosec and regulatory requirements. · Works with the wider senior team to ensure that all activities and operations are performed in compliance with regulations and laws governing business operations. · The successful candidate will be required to participate in an out of hours support rota covering voice and network services. · · Person specification : Knowledge & Experience · Has experience of proposing robust and reusable solution designs within the voice space to meet project deliverables. · Previous experience of administering on premise and Cloud based voice / dialler platforms and migration of services from on premise to Cloud. · Can demonstrate in depth experience of Alvaria (formerly Noble) SIPhony Contact Centre and Genesys cloud platform. · Knowledge of softphone and handset technologies including Avaya handsets and Alvaria softphone. · Previous experience of card masking technologies such as Card Easy and building PCI compliant telephony solutions. · Experience of Ribbon Sonus SBC and Asterisk based PBX technologies. · Able to perform troubleshooting of complex telephony incidents / problems and able to tune platforms and campaigns for efficiency and performance. · Management of third parties, both for technology vendors and professional services including support and project delivery. · Extensive experience of working within Infosec and security best practice to deliver robust and secure solution designs and technical environments. · Experience of methodical and robust diagnostic approach in the resolution of complex problems and major incidents. · Experience in design, build and support of enterprise telephony and dialler solutions. Desirable · Previous experience of routing & switching, LAN and WAN technologies, Cisco (Catalyst & Nexus) and Palo Alto technology stacks. · Knowledge of TOGAF architecture framework · A zure experience, including design best practice and networking principles, configuration and support. · Experience in a technical support role within financial services sector Any of the following accreditations/certifications would be beneficial: Cisco, Security, Palo Alto, TOGAF.