Overview
Join us as a Customer Service Advisor (Trade Support). You’ll be the first voice our tradespeople hear when they need help, support or advice. You’ll help tradespeople get more from Checkatrade, solving problems, answering questions, and guiding them on using tools and upgrades.
Responsibilities
* Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
* Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
* Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
* Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
* Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust
Requirements
* Experience in customer service, ideally in a membership or B2B environment
* Excellent communication skills, clear, calm and compassionate, even in tough conversations
* A logical, problem-solving mindset, you work through issues methodically and keep things fair
* Confidence working at pace and adapting to change
* Tech-savviness, you\'re comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools
Benefits
* £26,500 salary per annum
* Health, well-being and learning support
* Gym membership, Smart Tech Scheme and Cycle Scheme
* Birthday/Special day leave
* Buy & sell holiday scheme
* 1 week’s paid charity leave and much more!
How we’ll get to know each other
* Screening call with one of our Talent Acquisition Partners
* 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
About Us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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