Customer Service Executive/Floor Captain
Job Reference SDX/TP/2253466/156489
Location: London
Contract: Permanent – Full Time
Working Hours: 40 per week, Monday – Friday, shifts 07:00 – 15:30, 09:30 – 18:00 and 10:30 – 19:00.
Salary: £15.62 per hour + Sodexo benefits.
Closing Date: 16/05/2026
Job Introduction
* Full time
* 40 hours per week
* Shifts: 07:00 – 15:30, 09:30 – 18:00, 10:30 – 19:00
* £15.62 per hour
* Site specific benefits
* Opportunities for career development
* Sodexo employee benefits package
What you'll do
* Greet and assist employees, clients, and visitors with warmth and professionalism.
* Deliver consistent front‑of‑house operations, including reception, visitor sign‑ins, communal areas and meeting room coordination.
* Collaborate with internal teams and external vendors to support a seamless workplace experience.
* Host workplace events, client activities, and proactively escalated maintenance or facilities issues to the appropriate teams.
* Handle incoming communications and ensure messages are delivered accurately and efficiently.
* Maintain a tidy, organized, and presentable office environment.
What you'll bring
Previous experience in a similar client‑facing or hospitality role is a plus, but excellent interpersonal and communication skills are the key.
A positive, energetic and proactive attitude with a passion for exceeding customer expectations.
Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook).
Strong organisational abilities and attention to detail.
Benefits
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday or larger issues, including legal and financial advice, support with work or personal issues impacting wellbeing
* Access to a 24‑hour virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues protect the environment while staying fit
* Sodexo UK and Ireland’s enhanced benefits and leave policies
Equal Opportunity Employer
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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