Job Specification
Job Title: Customer Service/Order Processing Executive
Department: Customer Operations
Reports To: Customer Service Manager
Location: Bulwell, Nottingham
Employment Type: Full-time
1. Job Purpose
To provide excellent customer service while efficiently managing order processing activities. The role ensures accurate order entry, timely fulfilment, effective communication with customers, and coordination with internal departments to deliver a seamless customer experience.
Attitude is paramount for this role. We're seeking a positive, confident individual who can deliver excellent customer service to a wide range of customers based here in the UK and overseas.
We will provide training on our products services and systems, however you must possess a positive working attitude and be able to work independently as well as in a small team.
2. Key Responsibilities
Customer Service
Respond promptly to customer inquiries via phone, email and occasionally face to face.
Provide accurate information regarding products, pricing and delivery timelines.
Resolve customer complaints professionally and escalate complex issues when required.
Maintain high customer satisfaction levels.
Order Processing
Accurately enter and process customer orders in Sage
Verify pricing, product availability, and shipping details.
Coordinate with warehouse, logistics, and sales teams
Monitor order status and proactively update customers.
Process returns, exchanges, and credits in accordance with company policies.
Administration & Reporting
Maintain accurate customer and order records.
Prepare daily/weekly order status and performance reports.
Ensure compliance with internal procedures and quality standards.
3. Required Experience
1–3 years' experience in customer service and order processing
Proficiency in Microsoft Office (Excel, Word, Outlook).
4. Knowledge & Skills
Strong written and verbal communication skills.
High attention to detail and accuracy.
Ability to multitask and manage priorities under pressure.
Problem-solving and conflict resolution skills.
Good numerical and data entry skills.
Team-oriented with the ability to work independently.
5. Personal Attributes
Customer-focused mindset.
Professional and courteous demeanour.
Organized and dependable.
Proactive and solution-driven.
Adaptable to changing priorities.
Office-based from our head office in Bulwell, Nottingham.
Standard working hours are Mon-Thurs pm, Fri 8.30 – 4pm
No weekend working envisaged
Staff Parking
Annual company bonus available, achieved by meeting company and team key performance indicators.
Ability to purchase additional holiday
Staff pension
To apply, please send your CV to stephanie.-