1. Customer Care Manager
2. Manufacturing & Construction Sector
About Our Client
Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager
Job Description
3. Leadership of a small customer care function
4. Provide support to customers around customer issues and resolution management
5. Own customer complaints from end to end, working with various departments to resolve customer issues
6. Undertake route cause analysis to mitigate recurrence of issues
7. Build strong working relationships with key stakeholders to improve the customer journey
8. Provide a world class service to customer during all interactions
9. Ensure customer data is accurately recorder on CRM system
The Successful Applicant
10. Strong Customer Service Background
11. Experience working on customer resolution / customer issues
12. Ability to communicate with key stakeholders
What's on Offer
Monday to Friday roleSalary £40,000 - £42,000Scunthorpe based - on-site