Senior Business Analyst – Insurance Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Shape the future of insurance through data-driven transformation and regulatory insight The Role Capco is seeking a Senior Business Analyst to join our Business Consulting practice with a focus on Insurance. You’ll partner with leading insurers and intermediaries to design, define, and deliver transformation programmes across underwriting, policy administration, claims, distribution, and regulatory change. Working in a consulting environment, you’ll engage closely with business and technology stakeholders to translate strategy into tangible outcomes, improve operating models, and enable future-ready insurance ecosystems. What You’ll Do Lead business analysis workstreams across Insurance change programmes from initiation through delivery Translate insurance domain knowledge into clear business and functional requirements Support digital transformation, operating model evolution, and data-led innovation initiatives Facilitate workshops, document business processes, and define target state designs Collaborate with cross-functional teams to deliver structured, pragmatic solutions What We’re Looking For Strong business analysis experience within Insurance (Life, P&C, or London Market) Proven ability to bridge business and technology functions in complex environments Experience delivering regulatory, operational, or technology-led change programmes Strong communication, stakeholder engagement, and structured problem-solving skills Working knowledge of SDLC and Agile/Waterfall methodologies, with experience using tools such as Jira Bonus Points For Experience with policy administration or claims transformation initiatives Knowledge of digital distribution, data analytics, or automation in Insurance Exposure to IFRS 17, Consumer Duty, or similar regulatory-driven programmes Familiarity with cloud-based or platform-enabled insurance ecosystems Confidence facilitating client workshops and presenting structured recommendations Why Join Capco Deliver high-impact business and technology solutions for Tier 1 insurers Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of insurance and financial services Help drive digital transformation across global Insurance and FS markets We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement Family Care: 8 complimentary backup care sessions for emergency childcare or elder care Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs Continuous Learning: Minimum 40 Hours of Training Annually with workshops, certifications, and e-learning; Business Coach assigned from Day One Healthcare Access: Convenient online GP services Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.