Overview
Direct to Consumer (D2C) Field Operations Manager
Location: Field based across the UK & Ireland (3 days in field) + travel to Gatwick as required
Salary £42,000 to £45,000 dependent upon experience + business needs car
Benefits
* Potential, discretionary annual bonus
* Generous pension scheme
* 12 flexible days on top of 25 days annual holiday entitlement pro rata
* 2 paid volunteering days
* A focus on personal development and growth
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of brands including our primary brand “We Proudly Serve” STARBUCKS and NESCAFÉ, and SEATTLES BEST COFFEE. CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly to delight consumers and support our customers’ business growth.
Your role: We have an exciting opportunity for a talented D2C Field Operations Manager to lead, develop and manage a team of 12 D2C field colleagues to deliver excellent in-store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, while building capability, engagement and accountability within the field team to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your Responsibilities
* Lead, coach and develop 12 D2C field colleagues to consistently meet execution standards; set clear objectives, conduct regular 1:1s, performance reviews and development planning
* Drive engagement, accountability and a high-performance culture within the team
* Ensure all customer locations receive accurate and compliant stock counts via team execution. Review variances, identify trends and ensure timely escalation and corrective action
* Ensure team consistently delivers Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps
* Ensure field teams verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required. Support uptime through basic troubleshooting and effective escalation
* Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
* Assist with the development of coffee knowledge and passion for coffee quality across all functions
Your Ingredients for Success
* Strong influencing, coaching and communication skills
* Track record of delivering consistent performance through others
* High level of data literacy and reporting discipline
* Ability to manage ambiguity and balance operational and people priorities
Qualifications
* Proven experience leading and developing field-based teams and a strong understanding of D2C or route-to-market execution
* Coffee solutions / retail or hospitality experience is important; Barista trainer level is desirable
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