Income Officer
Location: North London
Salary: £35,425 per annum
Hours: 37.5 per week
Contract: 12 month Fixed Term Contract
Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service.
The Role
You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies.
Key responsibilities include:
* Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation.
* Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation.
* Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required.
* Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents.
* Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols.
About You
We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care.
You should be:
* Customer-focused, with excellent communication and negotiation skills.
* Experienced in managing rent accounts and achieving successful arrears recovery outcomes.
* Comfortable attending court, preparing documentation and representing cases.
* Organised, analytical and able to work effectively both independently and as part of a team.
What's on Offer
* A supportive and friendly working environment
* Hybrid working arrangements (post-probation)
* 25 days holiday plus bank holidays
* Healthcare cashback scheme
* Generous pension
* Ongoing learning and development opportunities
If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you.