Overview
Subsidence Desk Technician – Hybrid/Remote – £28,000 - £34,000
We’re working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician. This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.
Responsibilities
* Support the Subsidence team and wider operational divisions
* Undertake triage calls to determine validity of subsidence claims
* Identify whether site investigations are required at point of visit
* Prepare reports within agreed SLAs
* Maintain strong communication with both internal stakeholders and external parties
* Process and proactively progress claims in line with client requirements
* Review, amend and update claims on internal systems
* Respond effectively to changing client and business demands
About You
We’re keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.
* Previous experience within Property or Subsidence Claims
* Cert CII, Cert CILA, BDMA or working towards
* Strong written and verbal communication skills
* Excellent customer service capability
* Good technical and problem-solving ability
* Strong administrative skills including Microsoft Office
* The ability to manage your own workload with minimal supervision
* High attention to detail and a quality-driven approach
* Confidence to be assertive and persistent where required
What’s on Offer
* Discretionary company bonus
* Hybrid working following probation
* 25 days annual leave rising to 30 with service
* Additional day off for your birthday
* 5% contributory pension
* Private healthcare
* Death in Service
* Enhanced family leave and sick pay
* Electric Vehicle scheme
* Cycle to Work scheme
* 24/7 GP access
* Holiday purchase scheme
* Career development and progression opportunities
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