The Service
HR departments comprising of: HR People Centre (HRPC), Recruitment, Employee Relations (ER), HR Information Systems (HRIS), HR Business Partners (HRBP), HR Strategy, Pay and Organisational Development, Temporary recruitment agency, and Learning and Development (L&D) support key corporate and operational functions for Portsmouth City Council's employees.
The Role
The HR Operational Business Support Officer is a newly created role that offers opportunities to support all teams within HR, ensuring high standards of customer support. This is a key role to support operational functions in HR.
You will provide high-quality administrative support with a proactive, can-do attitude. Initially, you will be based within the Learning and Development team, reporting to the Operational Training Manager. A core aspect involves supporting training provision, the Apprenticeship Team, and the Learning Management System 'Learning Portal' for Portsmouth City Council. Additional support tasks across all HR departments make this a varied and enriching role.
The role is predominantly office-based to enable effective collaboration. We offer hybrid working with a minimum of 3 days in the office per week, but there may be occasions requiring 5 days in the office depending on business needs.
The ideal candidate
* Will have a strong customer focus (internal and external) and demonstrate high standards of customer care and service.
* Will have a confident, outgoing personality capable of engaging with people at all levels and work flexibly to meet team and service requirements.
* Can demonstrate transferable skills suitable for working in an office and/or L&D environment, with an interest in working directly with customers.
* Possesses excellent communication skills to work effectively with internal and external customers and colleagues.
* Can work autonomously with effective communication, acting as a broker between the customer and the training provider. Must be able to prioritize workload with attention to detail and accuracy, and possess good organizational skills.
* Has knowledge of organizational processes for managing financial transactions, along with good knowledge of Microsoft Office applications, and good numeracy and literacy skills.
* Will uphold the professional reputation of the service, embodying organizational values and challenging appropriately when needed.
Please ensure you read the full job profile attached for detailed expectations, especially the 'Who is the Person' section, as you will need to refer to this when completing your Personal Statement.
Application process
We anonymize applications during shortlisting to ensure only relevant information is considered.
As part of your application, you must complete a personal statement demonstrating how you meet each point in the 'Who is the Person' section of the Job Profile, using examples from your experience or transferable skills. This could include qualifications or descriptive examples from work or personal life.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We are committed to offering interviews to all qualifying candidates who meet the minimum criteria. However, for roles with many applications, selection will be based on the best match to criteria.
You must demonstrate that you have the Right to Work in the UK. No post will be offered without this.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organization committed to making a difference, guided by core values that define who we are, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
For support in completing the application form, contact recruit@portsmouthcc.gov.uk or call the recruitment team at 023 92 616800.
#J-18808-Ljbffr