UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE Egham/Staines Salary up to £30,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm "1st Class Customer Service "
The Role: * Single point of contact to meet communication needs of key International customers. * Management and ownership of cases throughout their lifecycle and through to completion. * Working shifts Monday to Friday No weekend Work. * Case diagnosis and first line qualification of issues before call out. * Ensure cases are restored for service within SLA. * Central point of contact between International customers and Our suppliers. * Booking of engineering resource / Logistics / Travel / Critical Spares etc. * Engagement with Our other departments. * Raising of accurate escalations in a timely manner. * Booking of preventative maintenance visits. * Weekly Touch-point meeting, reports and chairing of conference calls. * Responsible for ke...