Data Support Analyst x 2
Salary £34,893 to £41,050 (dependent on experience) Contract type Permanent Hours Full Time Location Poole, Dorset, England Location description Hybrid between home and Poole - minimum 3 days per week in office Closing Date 04-01-2026 Reference 20965 Documents (please view all documents)
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About us
Our purpose is simple: to save lives at sea. For 200 years, our lifeboat crews and lifeguards have shown selfless courage to rescue those in peril on the water. Behind them is a dedicated, talented team making it all possible. This is your chance to join that team and use your skills to help save lives every day.
The role
As Data Support Analyst, you’ll be the first point of contact for data support at the RNLI. You’ll provide Line 1 and Line 2 production support across our data platforms, triaging incidents, restoring service quickly, and preventing repeat issues. Your work will keep our datasets, pipelines, APIs, and gateways healthy so colleagues and volunteers can rely on timely, trustworthy information.
Working pattern
This is primarily an on-site role at our Support Centre in Poole (minimum three days a week) and shift-based. Shifts rotate between:
3. 07:00 – 15:00
4. 09:00 – 17:00
5. 11:00 – 19:00
Due to the 24/7 nature of our lifesaving service, support is sometimes required by our end-users outside core hours. We’ll work with you to accommodate personal circumstances where possible, but you should be able to commit to this schedule.
What you’ll do
6. Own L1/L2 incident and request management for Power BI datasets, refreshes, gateways, and workspace access.
7. Monitor Databricks jobs, Azure Service Bus queues, ETL pipelines, and Gravitee API gateways, taking action on alerts and following runbooks.
8. Fix issues fast, update tickets and communications, and escalate to engineering or vendors when needed.
9. Prevent recurrence by contributing to problem reviews, documenting known errors, and improving knowledge articles.
10. Complete standard changes and access requests safely within SLAs.
11. Produce simple weekly insights on trends, recurring failures, and time to restore, feeding improvements into backlogs.
About you
You’re calm under pressure, great at triage, and passionate about making complex platforms reliable. You’ll bring:
12. Hands-on experience in L1/L2 support for data products
13. Confidence using ticketing tools and service workflows (ITIL experience is a bonus).
14. Practical knowledge of at least some of: Databricks, Azure Service Bus, SnapLogic, Gravitee, data observability tools, and basic SQL for triage.
15. Clear written and verbal communication, with a focus on first-time fix and customer service.
The tech we use
Power BI Service and Gateway, Databricks lakehouse, Azure Service Bus, Gravitee API management, and data observability tooling.
What we offer
16. Competitive pension scheme
17. Flexible working and a culture that values work-life balance
18. 26 days’ annual leave plus Bank Holidays
19. Life assurance
20. Excellent health and dental cash plan