Call Centre Agent, Telford, TF3 4NT
dlc are currently looking to grow our team of Call Centre Agents within our Telford office, starting 6th October 2025. We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service.
As a Call Centre Agent at dlc, you will:
* Handle inbound and outbound calls.
* Use active listening and questioning techniques to support our customers on their journey to financial health.
* Communicate confidently and clearly, engaging with clients from diverse backgrounds.
* Show empathy and resilience, comfortably discussing difficult topics and delivering sensitive news with care.
* Be process-driven, meticulous, and thrive in a fast-paced environment.
You will start with a 4-week training program, where you'll learn about vulnerability, support needs, signposting, regulation, our systems, and effective questioning techniques to achieve the best outcomes for customers and the business. This training will be held at our Telford office, Monday – Friday: 9am – 5pm.
Post-training, you will transition to our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operational hours are from Monday to Friday, 8am to 6pm. Depending on the campaign you work on, you may be required to work on a Saturday, 8am-1pm, approximately once every four weeks.
Your package:
* Salary from £25,396 (based on 40 hours/week), with potential increases based on experience.
* 31 days holiday (pro-rata), including bank holidays.
* Discounts and cashback on hundreds of high-street shops.
* Fun incentives such as seasonal parties, team breakfasts, pizza days, and games.
* Hybrid working — once fully trained, you can blend office and home working for better work-life balance.
We are passionate about supporting our community through initiatives like educational games about money and debt, participating in charity events like the 2025 Dragon Boat Race (raising over £1,200), and planning for 2026.
If you want to be part of a company committed to your growth and community, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
We are proud that Encore Capital Group, of which dlc is part, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the UK, and the US.
Diversity and inclusion are core to our values. We encourage everyone to be themselves and foster a culture that includes everyone.
Note: As we are regulated by our clients, successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.
CCADLC
#J-18808-Ljbffr