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One Stop - Customer Service Assistant, Framingham Earl
Client: One Stop
Location: Framingham Earl, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 61633e20c443
Job Views: 8
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
One Stop • Framingham Earl Norwich • Apply by 16-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines.
* Practicing safety based on received training.
* Participating in seasonal, community, and charity events.
* Understanding store performance and contributing to profit.
* Living store values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment.
* Following the 'think 25' policy for age-restricted products.
* Responding to assistance calls and explaining actions to customers.
* Keeping aisles clear and store organized.
* Potentially running the shift in the absence of managers.
* Following all training for safety and legality.
* If applicable, managing the Post Office operations, including passing background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services including groceries, cash machines, Post Office, lottery, and vending solutions. We are a subsidiary of Tesco, operating independently with support from three distribution centers.
Please Note
We recruit individuals who are above the school leaver’s age. For details, check local school leaver age requirements.
Benefits:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans and other colleague discounts
* Save as you earn scheme
* WeCare support services including mental health support and online GP
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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