Join Ocean Housing as a Tenancy Sustainment Officer?! Location: Stennack House, St AustellHours: 37 per week (Mon-Fri)Salary: £29,446 per annumContract: Permanent At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you’ll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing. ?? Your Role: You will work closely with residents facing complex challenges, providing practical, tailored support to help them sustain their tenancy and reduce the risk of tenancy breakdown. You will: Act as a key contact for vulnerable tenants, building trusted relationships. Carry out home visits, welfare checks, and risk assessments. Develop person-centred action plans and support customers to achieve them. Work with partner agencies and professionals, coordinating multi-agency support. Identify safeguarding concerns and make appropriate referrals. Maintain accurate case records and manage your own caseload effectively. You’ll also collaborate with colleagues across the organisation to deliver a proactive, customer-focused sustainment service. ?? What You’ll Bring: We’re looking for someone who is passionate about supporting others, thrives in a dynamic environment, and can manage sensitive situations with empathy and professionalism. You will have: Experience working with customers in challenging or stressful situations Strong communication skills – both written and verbal Good IT skills, including Microsoft Office and databases Excellent organisation and time management skills The ability to work independently and as part of a team Resilience and the ability to manage emotionally challenging situations including attending and working within difficult environments You will be: Compassionate, patient, and able to show empathy and understanding Confident and professional in your approach Proactive and solutions-focused Calm under pressure and able to manage conflict effectively Motivated to make a positive impact Knowledge & Qualifications: Level 3 qualification (or equivalent) Experience using IT systems and maintaining accurate records Desirable (but not essential): Experience in the social housing sector Knowledge of housing or supported housing issues Relevant housing qualification or CIH membership ?? What are our benefits? We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits: 27 days holiday bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies ?? Key Dates: Closing Date: Thursday 4th of June 2026 at Midnight Interview Date: Friday 12th of June 2026 (Face to face at Stennack House, St Austell) We may close this vacancy early if we receive sufficient applications—so apply soon!