Aftersales Manager
Location: Bromley
Salary: Competitive
We are recruiting an experienced Aftersales Manager to lead a high-performing automotive aftersales department in Bromley. This role is responsible for the full management of service, workshop, and parts operations, ensuring excellent customer satisfaction, strong financial performance, and effective team leadership.
This position suits an Automotive Aftersales Manager, Service Manager, or Workshop Manager ready to take full responsibility for aftersales performance within a fast-paced automotive environment.
Key Responsibilities
Full management of the automotive aftersales department
Lead service advisors, vehicle technicians, workshop controllers, and parts teams
Drive aftersales performance including service, parts, and labour sales
Manage productivity, efficiency, and profitability within the workshop
Monitor KPIs, budgets, and departmental targets
Analyse performance data and implement improvement plans
Maintain high levels of customer satisfaction and service standards
Ensure compliance with health and safety and operational processes
Recruit, coach, train, and develop aftersales team membersSkills and Experience Required
Proven experience as an Aftersales Manager, Service Manager, or similar automotive management role
Strong knowledge of automotive aftersales operations and the motor trade
Experience managing workshop performance, technicians, and service advisors
Ability to lead, motivate, and influence teams
Strong organisational and time management skills
Confident using aftersales systems and performance reporting
Customer-focused mindset with strong communication skillsWhat’s on Offer
Competitive salary
33 days annual leave including bank holidays
Company pension scheme
Automotive discounts on vehicles, servicing, and parts
Retail and lifestyle discounts
Cycle to work scheme
Flexible and family-friendly working options
Employee wellbeing support and assistance programmes
24 hour access to healthcare professionals
Paid volunteering day
Share purchase plan
Refer a friend reward scheme
Ongoing training, development, and career progressionIf you are an experienced Aftersales Manager in Bromley or a Service Manager looking to step up, apply today to progress your automotive career