Hours
Full Time 1.0FTE (Hours to be flexible to meet operational and event requirements)
Purpose
To lead and manage the Technical Services Department, ensuring all campus technical operations, facilities, and creative resources function effectively and safely. The Manager oversees staffing, budgets, and compliance; plans maintenance and improvements; and collaborates with other departments to deliver a high-quality student and staff experience.
Key Responsibilities
* Provide strategic and operational leadership for all Technical Services activities.
* Line-manage Senior Technician, Technicians, and Operatives; manage rotas, leave, performance reviews, and development plans.
* Lead day-to-day workflow of the technical team; delegate tasks to the team.
* Develop and maintain departmental budgets, procurement, and asset management.
* Plan and schedule maintenance, refurbishment, and compliance inspections.
* Oversee event logistics and ensure technical support for academic and external activities.
* Liaise with Campus Manager, IT Department, Industry Link, Events and Outreach, and Timetabling to coordinate campus works, risk assessments, and contractor visits.
* Maintain up-to-date policies and procedures for H&S, equipment use, and technical standards.
* Report regularly to senior management on department performance, compliance, and improvement plans.
* Promote consistency of technical operations across campuses by sharing best practice with peer Managers.
* Lead or support long-term projects such as room redesigns, equipment upgrades, and new-technology integration.
* Ensure building is secure at all times; consistently completing a thorough building open and/or building close procedure.
* Demonstrable experience managing a technical or facilities department within a creative or educational environment.
* Excellent leadership, communication, and organisational skills.
* Broad technical knowledge covering studio, live, and AV systems.
* Strong understanding of budgeting, procurement, and asset management.
* Proven ability to manage health & safety and regulatory compliance.
* Collaborative, proactive approach with commitment to service excellence.
* Competent with admin tools (Helpdesk, Google Workspace).
* IOSH or NEBOSH qualification.
* Experience managing refurbishment or capital projects.
* Knowledge of GDPR and data security.
* First Aid and Fire Marshal trained.
* Full UK driving licence
All ACM staff work to the same values which are:
Inclusivity
To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.
To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.
Agility and innovation
To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.
Connectivity
To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.
Professional and academically strong standards
To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
ACM reserves the right to close job adverts earlier than the advertised end date where required based on volume of applications.
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