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Guest Services Manager - UK, London (City of London)
Client:
Royal Caribbean Group
Location:
London (City of London), United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
5
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
The Guest Services Manager strives to exceed hospitality industry standards while ensuring guest and team satisfaction. This role fosters a positive work environment and focuses on operational goals, emphasizing training, leadership, development, and recognizing team performance.
Qualifications:
* Hotel Director/Hotel General Manager experience in a 4- or 5-star hotel
* 2-3 years of hotelier experience
* Additional languages (Spanish, Italian, Portuguese, French, German) are an advantage
Duties and Responsibilities:
* Lead in delivering an exceptional guest experience and mentor other divisions on service standards, maintaining strong relationships with Hotel and Marine department heads.
* Manage a team committed to delivering outstanding customer service, reacting efficiently to guest requests, and monitoring key performance indicators and guest feedback to foster a culture of ownership of the guest experience.
* Balance operational needs between Financial and Guest Services divisions through effective communication to enhance guest comments and ratings.
* Manage onboard group business, ensuring the Group Coordinator has the necessary skills, training, and support for consistent service delivery.
* Assign duties, evaluate team members, and provide honest feedback to ensure high standards are met.
* Ensure compliance with Customs and Immigration policies and procedures, overseeing guest immigration and clearance processes.
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