JOB TITLE: Customer Support
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Leeds City Centre, 65-68 Briggate, Leeds, LS1 6LH & Leeds 32 Commercial Street, Leeds, LS1 6EY. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday- Saturday
Home working role from early 2027: 5‑Day Week pattern
* Start times between 8am and 10am and end times between 6pm and 8pm
* Maximum of 5 out of 7 days (based on a Monday-Sunday week)
* Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you’ll be doing
You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for
* A minimum of 12 months’ customer service experience (no previous financial services experience required – training will be provided).
* Suitable home working environment, including a private area to take inbound calls and a stable/secure Wi‑Fi connection.
* Advocacy of Lloyds Banking Group’s products and services and subject matter expertise in our banking app and products.
* A people‑person who works well with the team to provide an essential service to millions of customers.
* Commitment to deliver on promises and to go above and beyond for customers.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident – if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
* Full uniform provided so you’ll always feel prepared and won’t need to think about what to wear for work each day.
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