Overview
Support Worker – Luton (LU4 9AH)
Salary: £13.35 per hour
Location: Luton, Bedfordshire (Postcode LU4 9AH)
Hours: Full Time
As a Support Worker with ACS, you’ll play a vital role in providing compassionate, respectful key working support to residents in our Luton/Hitchen offices. Our aim is to provide safe and supportive accommodation for those with a trauma informed supportive plan to enable individuals to access appropriate support and build a pathway into more permanent accommodation. You’ll be trained to offer practical, emotional, and social support—building trust, reinforcing independence, and ensuring clients feel seen and valued.
Responsibilities
* Provide accommodation, support and manage a caseload of individuals identified as needing support with various issues and complex needs
* Key working and allocation of service users from initial assessment, creating a personal outcome plan, reviewing the plan whilst working towards tangible move-on options
* Support individual needs on a proactive and flexible basis, with a focus on fostering independence
* Coordinating referrals for new service users, including attending local housing panels and professionals' meetings
* Work with internal and external partners, including probation services, outreach teams, local authority housing teams and other community-based support providers and agencies
* Record all service user contact including updating personal outcome plans, resettlement plans, contact details and risks as necessary
* Document daily observations and dynamics to inform ongoing care
* Create robust risk assessments to manage safeguarding factors in relation to an individual’s needs
* Attend regular training
* This post may require working outside normal office hours sometimes, to ensure safeguarding commitments
Essential Qualities & Skills
* Educated to GCSE standard or equivalent; Care certificate preferred
* IT literate in relevant computer systems including full Microsoft Office Suite
* Understanding and practical application regarding safeguarding, social care, housing, mental health, learning disabilities and criminal justice
* Ability to maintain accurate records, write effective reports and manage bespoke computer software packages
* Proven ability to form professional and effective relationships
* Commitment to respect diversity with a high standard of integrity and fairness
* Excellent communication skills both oral and written, with the ability to adapt communication methods to suit service user needs
Why Work with Us
* Specialised training and complete training provided
* Supportive workplace culture rooted in diversity and respect
* Opportunity to be part of pioneering, high-impact social care delivery
* Submit your CV to apply
* We are committed to fostering diversity, accessibility, and empowerment in our workforce
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