Job Title: Customer Service Administrator
Location: Regent, Liverpool L20 8DF
Salary: GBP28,000 per annum
Job Type: Full time, Permanent
Working Hours: Mon – Thursday 9:00am – 5:00pm; Friday 9:00am – 4:00pm
About the Company
S and B Herba Foods Ltd sources and imports rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to Feed the Nation and provide a place where everyone can reach their full potential.
We have been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. We need people who are willing to drive our goals and ambitions, continually improve and develop themselves with our full support.
Our values are Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic); and We Before I (caring for colleagues, collaborative).
We have been trading for over 100 years and have a great heritage. Come and join us – it’s a great place to work.
About the Role
We are looking to employ Customer Service Administrators to join our Supply Chain team in our Liverpool office reporting to the Supply Chain Manager. Training will take place in Orpington, Kent (travel and accommodation expenses will be paid by the company).
Key Responsibilities
* Order receipt, processing and fulfilment
* Communication with customers
* System administration for customer orders (JDE)
* Planning and coordination with 3rd party transport and warehousing suppliers
* Liaison with production sites and suppliers to align with customer requirements
* Liaising with commercial functions
About You
* Great communication skills
* Customer service / supply chain experience preferably within a food manufacturing environment
* Experience working with logistics and warehousing suppliers
* Experience in ERP systems, JDE preferred
* Managing EDI orders
* Microsoft Office suite
* Able to prioritise tasks
Benefits
* Cycle to Work Scheme available
* Pension
* Life Assurance
* 20 days increased by 1 day per year to maximum 25 (plus bank holidays)
Please click the APPLY button to submit your CV and Cover Letter.
Candidates with experience of Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.
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