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Customer Service Representative UK&IE, Birmingham
Client:
Brooks Sports
Location:
Birmingham, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
4700d42c3bec
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Your Job
The B2B Customer Services Representative is not a Contact Centre role where you will be endlessly on the phone. It is an operational support role for our wider Sales Team. You will be the frontline contact for Brooks retailers in UK & IE and for your appointed Sales Reps. Your responsibilities include upholding customer service standards, building strong relationships, supporting order processing, tracking, KPI review, and product knowledge. You will be a key communication line for colleagues on the road, and will communicate daily with Finance, Sales, Operations, and Marketing.
Your Responsibilities:
* Customer Order Tracking and Sales Coordination
* Respond to Sales Reps/accounts within 24 hours and interact professionally via various contact channels.
* Enter and maintain Future Orders, ensure timely shipments.
* Track orders, provide estimated delivery times, and coordinate with Operations or DC for deliveries.
* Communicate shipping and packing requirements to the warehouse.
* Place fill-in orders and provide inventory information.
* Proactively communicate order amendments and cancellations.
* Create and maintain customer database, answer inquiries, troubleshoot.
* Create new customer accounts.
* Provide product information to customers to help determine the best fit.
* Handle B2B order inquiries.
* Provide invoices, order confirmations, dispatch notes.
* Process returns, issue credits, resolve invoicing issues with finance.
* Complete reports, support Sales and Marketing, perform other duties.
* Maintain activity logs of all customer interactions.
Your Qualifications:
* High School diploma or equivalent.
* Customer service experience preferred but not essential; training provided.
* Proficiency in Excel, Word, Outlook.
* Native English speaker with effective communication skills.
* Ability to work well with retailers and consumers.
* Attention to detail, organizational skills, ability to manage priorities.
* Innovative, proactive, willing to help in all areas.
* Positive attitude, team player, resilient in tough times.
* Strong interpersonal skills, professional interaction at all levels.
* Demonstrates Brooks’ values: Runner First, Word is Bond, Champion Heart, There’s no ‘I’ in run, Keep Moving!
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