About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
1. Work with experienced customs professionals and technology teams
2. Gain exposure to international trade and complex supply chains
3. Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
IT Technician at Customs Support Group
Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.
4. Install, configure, and maintain hardware and software systems
5. Troubleshoot technical issues and provide timely solutions
6. Assist in network maintenance and security tasks
7. Collaborate with team members to enhance IT infrastructure
If you have a passion for technology and enjoy problem-solving, we welcome you to apply for this exciting opportunity to contribute to our IT department's success.
ACCOUNTABILITIES:
8. Provide timely technical support for hardware, software, and network issues.
9. Conduct training sessions for basic computer technical issue resolution.
10. Collaborate with the IT team to troubleshoot complex technical problems.
11. Ensure security and confidentiality of organizational data through IT policy enforcement.
12. Assist in setup and maintenance of computer systems, including hardware and software installations.
RESPONSIBILITIES:
13. Respond to and prioritize help desk tickets with excellent customer service.
14. Perform routine system maintenance tasks, including updates, backups, and optimizations.
15. Stay updated on industry trends and technologies for proactive recommendations.
16. Document IT procedures and solutions for knowledge sharing and training.
17. Collaborate with third-party vendors for hardware and software procurement and support.
Person Specification
18. Qualifications: A good level of numeracy and literacy. Relevant industry qualifications desirable.
19. Experience: 2+ years in a helpdesk or IT support role, Windows environment
20. Knowledge: Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable.
21. Some exposure to Azure / Microsoft Entra ID or Intune, is nice to have.
22. Skills: Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team.
23. Attitude: Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.
24. Based in or commutable to Langford (Malden), Essex
WHAT TO EXPECT:
25. Office-based work providing technical support.
26. Smart dress code with business-casual attire.
27. Fast-paced environment with potential stress.
28. Strong team support to manage challenges.
29. Possibility of travel and occasional overnight stays.