Job Description
Faststream are recruiting experienced Front Desk Managers for an award winning people focused global Cruise Giant! Do you have managerial experience in a similar role either on Cruise Vessels or for large hotel chains? This could be the ideal position for you with excellent prospects for career progression!
Key Responsibilities:
* Lead and motivate a team of front desk personnel, providing guidance, training, and support to ensure excellent guest service delivery.
* Oversee all front desk operations, including check-in, check-out, guest inquiries, reservations, and billing processes.
* Monitor guest feedback and resolve any issues or complaints promptly and effectively, ensuring guest satisfaction and loyalty.
* Collaborate with other departments onboard to coordinate guest services and enhance the overall guest experience.
* Maintain accurate records and reports related to front desk operations, including guest preferences, inventory, and financial transactions.
* Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations.
* Conduct regular staff meetings, performance evaluations, and training sessions to foster a positive and productive work environment.
Qualifications:
* Valid STCW Certification and C1/D (or ability to renew/obtain)
* Minimum of 1 years of experience in a similar role within the hospitality or cruise industry.
* Strong leadership skills with the ability to inspire and motivate a diverse team.
* Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
* Exceptional organizational and time-management abilities, with a keen eye for detail.
* Proficiency in computer systems and software applications commonly used in front desk operations.
* Ability to remain calm and composed under pressure and adapt to changing circumstances.
* Knowledge of safety and security protocols relevant to cruise ship operations is advantageous.
Benefits:
* 16/8 week rotation
* Attractive Salary
* Additional Benefits onboard
* Career Progression Opportunities
Please contact me to find out more, I would love to hear from you.