Job title: Client Services Supervisor
Location: Witham
Salary £40,000 - £45,000
Benefits:
5% EE with 5% ER pension
24 days (rising to 25 in 2024) holidays plus public bank holidays
Life Assurance - 3x cover
Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
Employee Assistance Program
Cycle to Work - Flex Self Funded
Techscheme (White Goods) - Flex Self Funded
Gym Membership discount vouchers - Flex Self Funded
Discounts/Perks - Flex Self Funded
Learning - not work related - Flex Self Funded
We're looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.
A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.
About
Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.
The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.
Key Responsibilities
Team Leadership & Management
Lead and develop a team of 4-6 Client Service Coordinators
Manage workload distribution and maintain appropriate staffing levels
Conduct appraisals, training, and performance management
Act as the primary technical point of contact for complex client queriesService Delivery Excellence
Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
Monitor key performance indicators to ensure exceptional service standards
Build and maintain strong relationships with clients and internal stakeholders
Resolve issues and problems as they arise, working closely with laboratory teamsBusiness Development & Commercial Focus
Support production of quotations, tenders, and discount requests
Drive effective cash collection in liaison with Credit Control
Maintain up-to-date market intelligence and industry best practices
Ensure client data quality and system efficiencyQuality & Compliance
Ensure adherence to strict health, safety, and environmental guidelines
Maintain company quality systems across the entire team
Drive process improvements and system enhancements
Champion change initiatives
Essential Requirements
Experience & Qualifications
Degree level qualification (or equivalent experience)
Proven people management / Supervisory experience
Experience in contract and commercial agreements
Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols