Summary We are a team of people who love and look after six of the most wonderful palaces in the world and our ambition is to be a charity for everyone, starting from our own employees. We are now looking to recruit a Level 3 Events Assistant Apprentice to work in our Schools & Communities department. Wage £24,177 a year Check minimum wage rates (opens in new tab) Training course Event assistant (level 3) Hours Monday to Friday 9am to 5pm 36 hours a week Start date Tuesday 1 September 2026 Duration 2 years Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Your time will be divided between attending classes on relevant subjects and practical experience in the workplace which will include: Provide meet and greet service for schools & community groups visiting Kensington Palace by welcoming groups, issuing paperwork and identifying and resolving any issues. Work independently to deliver the schools welcome. Deal with any problems or complaints, and ensure they are escalated to the Site Coordinator as appropriate On a rota basis manage the Clore Learning Centre at Kensington Palace, acting as the responsible person for the building Support the Site Coordinator with the communication of all school visits to on-site operational teams, by producing and distributing a list of all bookings on a weekly basis Work closely with onsite operational team leaders and managers to ensure the smooth running of the schools and community activities on site Support the management of the learning spaces in the Learning Centre and Palace by making room bookings, setting up equipment and furniture for internal and external customers and conducting daily checks of spaces, equipment and furniture Attend operations meetings and briefings as the Public Engagement representative when the Site Coordinator is not available Provide administrative support to the Site Coordinator and schools and communities staff as required Independently supervise Public Engagement volunteers, ensuring that they are well supported and motivated in their roles Administrate volunteer rotas and email communications. Work with the Site Coordinator to develop and deliver volunteer training Act as Event Manager for special events, holiday activities, and evening events as required. This involves some weekend/ evening work and supervision of volunteers and casual staff (Public Engagement Assistants) Liaise with Learning Assistants to ensure smooth bookings and administrative processes for learning visitors. Support with managing the Kensington learning email inbox Assist with making school bookings using the sales database Kinetics (full training to be given) and processing payments when required Be familiar with, and comply with, our safeguarding, data protection, and health and safety policies and procedures Undertake ongoing training in these areas to ensure understanding Ensure a safe environment for participants and staff, reporting any concerns immediately to the Site Coordinator Manage the stock of supplies and session resources in the Kensington Learning Centre and learning spaces within the palace Provide 5* customer service to school groups, community groups and other participants (across all sites) when required, recognising different needs and accommodating these appropriately Provide general schools and communities support to the Site Coordinators at Hampton Court and the Tower of London as required, including holiday and sickness cover Where you'll work Kensington Palace W8 4PX Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider JGA LIMITED Training course Event assistant (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event. Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event. Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks. Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event. Operational: Use software packages to create word processing and spreadsheet documents. Operational: Contribute to reports, event project plans and written presentations for clients Operational: Use a range of event technology platforms and in-house bespoke software systems and databases. Operational: Show careful attention to regulations and internal policies. Professional: Listen, interpret, understand, vocalise and respond to clients’ needs. Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member. Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes. Professional: Question effectively to ensure understanding of what is required from clients or colleagues. Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged. Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place. Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations. Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way. Training schedule Level 3 Event Assistant Functional Skills English and maths if required Blended on/off the job training and location to be confirmed Requirements Essential qualifications GCSE in: English (grade B) Desirable qualifications GCSE in: maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Team working Creative Non judgemental Patience About this employer Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred. After this apprenticeship Assistant Site Coordinator. Ask a question The contact for this apprenticeship is: JGA LIMITED The reference code for this apprenticeship is VAC2000020309.