Salary: £27,000 - 56,000 per year Requirements: Excellent people skills and ability to communicate with staff at all levels Experience in supporting a range of hardware and software platforms Knowledge of Microsoft 365 applications and management Proven track record of working effectively on projects Highly motivated and driven to implement positive change Ideally educated to degree level Extensive experience in IT support and project management Ability to innovate new solutions for staff to enhance IT services Responsibilities: Provide technical IT support to staff across Falkirk Council Assist in managing Microsoft 365 environments for Education and Corporate tenancies Lead the management of existing M365 applications and configure additional modules Manage data retention policies and migrate data from on-premises servers to OneDrive and SharePoint Advise on IT strategy and support digital projects aligned with Falkirk Councils Digital Strategy Work collaboratively with suppliers and other teams to enhance IT services Technologies: Hardware ICT Support Microsoft 365 SharePoint Office 365 More: We are excited to invite a Support Engineer to join our innovative ICT Team at Falkirk Council. This role offers the chance to contribute positively to service provision while enhancing your skills in a supportive environment. Youll be part of a dedicated team focusing on the management of Microsoft 365 applications, as well as supporting key digital projects. We value collaboration and innovative thinking, making this an ideal opportunity for someone looking to drive positive change within our organization. last updated 13 week of 2026