The principal role will be to work within a team to provide an efficient telephone operator service to the Trust and users of its telephone service from a wide range of backgrounds. The work is wide ranging from the handling of general business calls to the implementation of the Trust emergency procedures.
The shift patterns vary and can cover evenings, weekends and nights and operate 24 hrs – 365 days a year.
The post holder will work closely with other teams to develop a wide knowledge of the activities and working arrangements of all wards and departments, promoting effective communication to ensure the achievement of Trust objectives.
The post requires the use of several computerised systems and manual systems for the implementation and administration of departmental and Trust procedures.
Out of hours the post holder is required to work unsupervised and at times will be a lone worker. The post holder will also work with the support of the Trust's on call management team for escalation purposes.
#J-18808-Ljbffr