Role Responsibility
Our Client Services Team must be enthusiastic, knowledgeable, and focused on supporting our Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. Our team must have a passion for delighting Clients with excellent customer service as standard.
Other responsibilities will include;
• Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
• Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
• Working with client queries over the telephone and via email
• Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
• Site visits to Clients when appropriate
• Serve as a lead point for any Client queries
• Resolve any issues in a timely manner and within company policy
• Weekly contact your dedicated base
• Support monthly/quarterly KPI driven reviews
• Develop rapport with key accounts and internal/external stakeholders
• Grow revenue through organic growth
• Solid experience of using MS Excel/Word
• Ability to work as part of a team and independently
• Excellent listening skills
• Strong verbal and written communication skills
• A forward-thinking mentality always putting the Client/Customer first
• General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)